During Retail's Loyalty Forum, we explored the opportunity that retailers have to improve retention and loyalty RIGHT NOW.
Leave with strategies to improve customer engagement at your organization and ultimately cultivate a new wave of loyalty.
Frances and Pei-Yuan Chia Professor of Marketing at the Wharton School of the University of Pennsylvania
Keynote:
The Changing Nature of Retention & Development in a Customer-Centric World
Michael is a marketing professor, consumer behavior expert, author, and speaker.
Michael is passionate about the extraordinary world of the ordinary consumer. He helps managers get inside the heads of their customers so they can anticipate and satisfy their deepest and most pressing needs – today and tomorrow.
Ken is President, Research & Advisory at Coresight Research, which delivers data-driven insights at the intersection of retail and technology.
Ken was previously a senior consultant at McKinsey & Company where he led McKinsey’s startup practice, and also served leading retailers, brands, and private equity firms on loyalty, personalization, and the future of retail.
Anna is the Director of Global D2C Digital Platforms at Carhartt. During her nearly 20 years at Carhartt, she has established herself as a talented and accomplished e-Commerce professional with a proven ability to successfully lead and grow e-Businesses.
Michele has had a renowned 32-year career at Nordstrom, serving in several leadership capacities where she launched Designer Footwear and then spearheaded the rapid expansion of Nordstrom Rack.
In 2017, Michele joined Designer Shoe Warehouse and served as Executive Vice President and Chief Operating Officer. Currently, she serves as an executive management consultant for Sunrise Brands.
Watch the recording to learn how to shake up the current customer experience and generate more repeat customers.